HÀ NỘI — VinFast has inaugurated its 350th auto repair and maintenance workshop in Từ Sơn, Bắc Ninh, 20 km outskirt of Hà Nội, marking a major milestone in expanding its nationwide after-sales network. With 350 workshops currently in operation and a target of 400 by year-end, VinFast now owns the largest customer service network in Việt Nam’s automotive market.

Located at the VinFast Lộc Linh 3S Dealer, the new 4,500 m² workshop meets global 3S standards and is equipped with advanced diagnostic tools, 3D alignment systems, brake testing machines, and an eco-friendly water-based paint line. It can service 80–100 vehicles per day.

VinFast’s rapid expansion from 200 workshops at the end of 2024 to an expected 400 by the end of 2025 ensures comprehensive service coverage nationwide. Many of the new workshops are converted from foreign-brand ICE dealerships, reflecting Việt Nam’s strong shift toward electric vehicles and growing confidence in VinFast.

Dương Thị Thu Trang, Deputy CEO of Global Sales & Marketing, said  “With rising sales, service demand is increasing quickly. Guided by our customer-first philosophy, we will continue expanding and enhancing our service network to deliver the best experience and support Vietnam’s green transition.”

With two factories, nationwide spare parts hubs, and an extensive service network, VinFast is the only automaker in Việt Nam guaranteeing spare parts within 24 hours. The company also offers cash compensation for delayed repairs and provides temporary batteries or vehicles when EVs require major component servicing.

Outstanding after-sales service remains one of VinFast’s core values, reinforced by market-leading warranty and customer care policies. — VNS